All of those facts are still valid for me. However, I have discovered that there is an entire business opportunity that aligns well with social media.
Without sending a single tweet, you can find all sorts of information, including coupons, special deals, customer service, and professional tools.
For me, Twitter is not about the question, What are you doing, but it is about the question What do you know that might be useful to me.
As you will see in the near future, it also allows me to blog more often. Twitter helps with one of my basic business rules. You have to meet people where they are. The younger, more technologically adept customer is hanging out in social networks.
Twitter is definitely a part of my evolving Technology Action Plan (TAP)
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